FREE RETURNS & EXCHANGES PROCESS1. Check your return/exchange meets our terms below.
2. Email email@example.com - subject line your order number and request. E.G - #9876 - EXCHANGE.
3. Include specific instructions on how we should process your return and the reason e.g - ORIGINAL HIGH WAISTED LEGGINGS BLACK S - EXCHANGE FOR SIZE M - TOO SMALL
4. Once the request has been accepted you will be emailed a pre-paid returns label. Simply print off the label, attach clearly and securely to your parcel and send at your local post office.
5. Once the item(s) are received and checked your refund will be processed or exchange dispatched immediately and you will receive notification via email.
- Items must be requested to be returned or exchanged within 28 days of delivery.
- Returned item(s) must be unused and unwashed with no scent, in its original packaging, with any labels still attached. Any items not returned in a resell-able condition will be returned to sender and notified via email.
- We cannot refund any taxes, duties.
- We will give you a refund for the price paid of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges ).
- We will refund any money due using the same method originally used by you to pay for your purchase.
- We will process the refund as soon as possible however this process may take up to 5 working days following the day we receive your returned product(s).
- We can only exchange an item for a different size or colour in the same style or for a different product of the same price as the original item.
If you have any questions regarding the process, please contact firstname.lastname@example.org