BLACKOUT FAQ

Returns must be requested within 14 days from your parcel's delivery or collection date.

Please keep in mind that your return must be back with us on or before the 14th day.

Items MUST be returned in their original plastic packaging & their original swing tags still attached.

We're unable to accept returns for any underwear.

Bodysuit's must be returned with their original hygiene strip still intact.

Sculpt Activewear protects all rights to reject any items if we deem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund.

Items must be free of any stains/markings e.g. fake tan/make-up.

Items must be unworn, unwashed and free of any smells including body odour, deodorants & perfumes.

If your return is refused due to any of the above reasons, your order will be re packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence.

HOW DO I RETURN?

We offer FREE RETURNS & EXCHANGES for all UK orders. All returns must be requested via the returns portal which can be found in the website footer or in the mobile menu.

You MUST include the packing slip in your return to ensure we can issue your refund or process your exchange successfully.

Once your return/exchange has been accepted you will receive an email with free Royal Mail returns label attached. Simply print off attach clearly and securely to your parcel and drop off at your local post office.

Alternatively, you can return your order directly to HQ which you can select in the portal.

We are currently unable to offer free returns for any orders outside the UK. Please ensure you return via a reliable service and obtain a receipt with tracking.

Below is our return address which you can write or print onto your package to make your return:

Sculpt Activewear HQ

Office 16, Tameside House

Tameside Business Park

Windmill Lane

Denton, Manchester

M34 3QS

HOW DO I EXCHANGE?

We offer exchanges for a different size or a product of the same price or less. Simply choose the exchange option in the returns portal and follow the instructions.

Only products in stock are available to exchange. If you request an exchange for a less value product you will automatically be refunded the difference once your exchange has been received and processed.

WHEN WILL I RECEIVE MY REFUND?

We will issue your refund for returned items within 5 working days of receiving your package into our warehouse.

We’ll send you an email as soon as your return has been processed and the funds will land immediately via paypal or 3-5 working days to reach your credit/debit account.

CAN I CANCEL/AMEND MY ORDER?

Please email our customer service team at enquiries@sculptactivewear.com to request a cancellation or delivery address change.

Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.

Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.

BLACKOUT FAQ

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