FAST & FREE DELIVERY
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ALL ORDERS ARE SHIPPED VIA ROYAL MAIL
- Orders are shipped on working days Monday - Friday.
- All orders placed before 2pm will be dispatched the same day.
- Orders placed after 2pm will be dispatched the following working day.
- Orders placed after 2pm on Friday are shipped on Monday (excluding bank holidays).
- You will receive a tracking link for your order via email once your order has been shipped.
- We do not process orders on UK public bank holidays.
- During busy periods of the year such as Black Friday, orders may take longer to process than usual, but our team will work as quickly as possible to process your order.
United Kingdom:
- Royal Mail Next Working Day Delivery (1-2 Working Days) - £3.99.
- Royal Mail Two-Day Delivery (2-3 Working Days) - £2.99.
- Free Delivery (2-3 Working Days) for orders over - £100.00.
Northern Ireland:
- Royal Mail Two-Day Delivery (2-3 Working Days) - £2.99.
- Free Delivery (2-3 Working Days) for orders over - £100.00.
Europe:
- Royal Mail (3-5 Working Days) - £7.99.
Rest of the World:
- Royal Mail (5-7 Working Days) - £9.99 (Including UAE, USA, Canada & Australia).
Please note: this is an approximate timescale and any delays that may occur during transit, are out of our control. We can not refund your shipping costs if these timescales are not matched. These are estimations, not guarantees. We rely on third parties to deliver our parcels to you.
SCULPT CLICK & COLLECT
- Collections can be made between 10am & 4pm, Monday - Friday.
- Once your order is ready for collection, you will receive an email confirmation.
- Please do not attend our warehouse to collect your order unless you have received instructions to do so. Our team can not process your order there and then for you.
- For security reasons, you must provide your name, address and order number when you collect your order from us.
Sculpt Activewear HQ,
Office 16, Tameside House,
Tameside Business Park,
Windmill Lane,
Denton,
Manchester,
M34 3QS
CUSTOMS & IMPORT DUTIES FOR INTERNATIONAL CUSTOMERS
Depending on the value of your order, your Sculpt parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of our hands and vary widely from country to country, so we're unable to predict what your particular charges may be.
For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges on your end.
WHERE IS MY ORDER?
Once your order has left our warehouse, you will receive an automatic email to the email address you provided at checkout (if paying with PayPal, this may fill automatically)
Your tracking number is located on your dispatch email & you will also receive updates from Royal Mail by clicking on the tracking link provided in this email.
Please allow up to 12 hours for your parcel to be scanned into the Royal Mail network and your tracking will update accordingly.
DO YOU DELIVER ON UK PUBLIC BANK HOLIDAYS?
We are unable to deliver on Public and Bank Holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day for each of these days when calculating the estimated delivery date.
DO YOU SHIP WORLDWIDE?
Yes. We are able to ship to almost 93% of the world, however some geographical postcode restrictions may apply to certain areas. If you are unsure if we can deliver to your address, please feel free to get in touch and a member of our team can help.I HAVE AN ISSUE WITH MY ORDER
If you have an issue with an item you've received, please contact our customer service team at enquiries@sculptactivewear.com within 7 days of receiving your order so that we can assist with any issues you may have.
Please note - we cannot look into queries for lost parcels, faulty items or delayed delivery time after this period, as these need to be investigated as quickly as possible once your order has been dispatched.
WHAT IS YOUR RETURNS POLICY?
- Returns/exchanges must be requested and returned to us within 14 days from your parcel's delivery or collection date - Please remember that your return must be with us on or before the 14th day.
- Items MUST be returned in their original plastic packaging & have the original swing tags still attached.
- For hygiene reasons, we're unable to accept returns for any underwear.
- For hygiene reasons, we're unable to accept any returns for any socks that have been opended.
- You MUST include the packing slip in your return to ensure we can issue your refund or process your exchange successfully. If you fail to provide this, your return will be delayed and we may not be able to process your return.
- Bodysuits MUST be returned with their original hygiene strip still intact.
- Your return will be rejected if we believe your item has been tampered with, has been deliberately damaged or you have made unauthorised alterations to obtain a full refund.
- Items must be free of any stains/markings e.g. fake tan/make-up or pet hair.
- Items must be unworn, unwashed and free of any smells including body odour, deodorants & perfumes.
Sculpt Activewear reserves the right to refuse any returns that break these conditions outlined above. If your return does not meet the criteria outlined above, it will not be refunded/exchanged and it will be re-packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence and a tracking link so you can track its delivery.
HOW DO I RETURN MY CLICK & COLLECT ORDER?
If you have collected your order from our address, you can simply drop it back off at the address it was collected from. Please note, that you can not use our online returns portal to request a return/exchange for your order. Our returns portal will only accept orders that have been shipped out to customers.
HOW DO I RETURN MY SHIPPED ORDER?
If you would like to return your order to us and it has been delivered to you, you can return it through our returns portal located in the footer of our website or by clicking here. We can provide a Royal Mail returns label for your return for a charge of £2.99, This will be deducted from your final refund amount. Simply print off this label, package your return up along with your invoice so we can identify your return once we receive it, stick the returns label on the bag and take it to your local Post Office. Please also ensure to retain the receipt as proof of postage until we receive the return back.
You can also return your order to us yourself with a courier of your choice. We recommend you use a tracked/signed for service and you keep the receipt until your parcel comes back to us, as we can not be held responsible for any lost returns. We can not refund you for any returns that do not reach us.
Please note, that we can only provide returns labels for UK orders. We can not provide any return labels for orders placed outside of the UK due to courier restrictions.
You can not return your TikTok order to us using our online returns portal. Our online returns portal will only allow you to return any orders placed on our website that meet the above guidelines. You can contact TikTok directly through the TikTok app for information on our to return your order to us.
Below is our return address which you can write or print onto your package to make your return:
Sculpt Activewear HQ
Office 16, Tameside House
Tameside Business Park
Windmill Lane
Denton, Manchester
M34 3QS
HOW DO I EXCHANGE MY SHIPPED ORDER?
We offer exchanges for a different size only. Simply choose the exchange option in the returns portal and follow the instructions. You can access our returns portal by clicking here.
If you are returning your exchange to us without using our returns portal, simply write on and include your invoice what size you'd like instead and our team will process this once we receive it back.
Only products in stock are available to exchange. We can not offer exchanges for different items. If you wish to exchange an item for a different one, you must return the item for a refund and you can then order the item on our website.
HOW DO I EXCHANGE MY COLLECT ORDER?
If you have collected your item from our warehouse but wish to exchange it for another size, simply pop down to our address between the hours of Mon-Fri, 10am-4pm
Below is our return address which you can write or print onto your package to make your return for an exchange:
Sculpt Activewear HQ
Office 16, Tameside House
Tameside Business Park
Windmill Lane
Denton, Manchester
M34 3QS
WHEN WILL I GET MY REFUND?
We will issue your refund for returned items within 5 working days of receiving your package in our warehouse.
We’ll send you an email as soon as your return has been processed and the amount will be refunded via the original payment method and will take around 3-5 working days to reach your credit/debit account.
WHEN WILL I GET MY EXCHANGE?
Exchanges will be processed within 5 working days of being received back at our warehouse. Once your exchange has been processed and sent out, our team will send you an email with a tracking link for your new item.
CAN I CANCEL OR AMEND MY ORDER?
Please email our customer service team at enquiries@sculptactivewear.com to request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.
Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.
I HAVE AN ISSUE WITH MY ORDER
If you have an issue with an item you've received, please contact our customer service team at enquiries@sculptactivewear.com within 7 days of receiving your order so that we can assist with any issues you may have.
Please note - we cannot look into queries for lost parcels, faulty items or delayed delivery time after 7 days, as these need to be investigated as quickly as possible once your order has been dispatched with our courier.
We highly recommend you follow all of our washcare instructions on our garment labels to ensure the best quality and longevity of your products.
- Machine wash on a 30 degree wash.
- Do tumble dry.
- Do not bleach.
- Do not iron.